TERMS AND CONDITIONS
Last updated: 01/09/25
Welcome to Divine Realm Gifts. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products and services.
Throughout this document:
“Divine Realm” refers to the business owner and operator of Divine Realm Gifts.
“Divine Realm Gifts” refers to our website, store and associated online services.
The terms “we”, “us” and “our” mean Divine Realm.
The terms “you” and “your” mean the individual accessing or using our Services.
Our website and store are hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you. While Shopify powers the technical functionality, all contracts of sale are between you (the customer) and Divine Realm (the business).
By visiting Divine Realm Gifts, purchasing something from us or otherwise engaging with our Services, you agree to be bound by these Terms, our Privacy Policy and any additional policies linked herein or made available to you. These Terms apply to all users, including browsers, vendors, customers, merchants and contributors of content.
If you do not agree with these Terms, you must not use or access Divine Realm Gifts.
SECTION 1 – ONLINE STORE TERMS
1.1 You must be over the age of 18 to use our Services. By agreeing to these Terms, you confirm that you meet this requirement.
1.2 You may not use our products or Services for any illegal or unauthorised purpose, nor may you, in using the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3 You must not transmit any worms, viruses or any code of a destructive nature.
1.4 A breach or violation of any of the Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
2.1 We reserve the right to refuse service to anyone, for any reason, at any time, where permitted by law.
2.2 You understand that your content (excluding payment information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to technical requirements of connecting networks or devices.
2.3 Credit and debit card information is always encrypted during transfer over networks.
2.4 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services or access to the Services without our express written permission.
2.5 The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
3.1 We are not responsible if information made available on Divine Realm Gifts is not accurate, complete or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk.
3.2 Divine Realm Gifts may contain certain historical information. Historical information is not necessarily current and is provided for reference only.
3.3 We reserve the right to modify the contents of Divine Realm Gifts at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
4.1 Prices for our products are subject to change without notice.
4.2 We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
4.3 We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, except as required under UK consumer law.
4.4 Discounts can not be applied to services or gift cards. These will have to be paid for separately.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
5.1 Certain products or services may be available exclusively online through Divine Realm Gifts. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refunds & Returns Policy.
5.2 We make every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer or device display will be accurate.
5.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
5.4 We reserve the right to limit the quantities of any products or Services we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
5.5 Any offer for a product or service made on Divine Realm Gifts is void where prohibited.
5.6 We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors will be corrected, except as required under the Consumer Rights Act 2015.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
6.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may apply to orders placed under the same customer account, payment card or billing/shipping address.
6.2 If we change or cancel an order, we may attempt to notify you by contacting the email, billing address or phone number provided.
6.3 You agree to provide current, complete and accurate purchase and account information for all transactions. You agree to promptly update your account information, including email address, billing address and payment card numbers and expiry dates, so we can complete your transactions and contact you as needed.
6.4 For more detail, please review our Refunds & exchanges Policy.
SECTION 7 – OPTIONAL TOOLS
7.1 From time to time, you may be offered access to optional customer tools or features provided by third parties as part of the Services. We have no control over,and do not monitor or endorse, these tools.
7.2 All optional tools are provided “as is” and “as available” without any warranties, representations or conditions of any kind, either express or implied. We do not guarantee that any optional tools will be uninterrupted or error free.
7.3 You acknowledge and agree that any use of optional tools is at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which the relevant third-party provider offers the tools.
7.4 We may, in the future, add new features or tools to the Services. These new features shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
8.1 Divine Realm Gifts may include hyperlinks or references to websites operated by third parties. These links are provided for convenience only.
8.2 We do not control, monitor or endorse any content, products, services, or resources available on third-party websites.
8.3 Your use of any third-party websites is at your own risk. You should carefully review the third party’s terms and policies before engaging in any transactions.
8.4 Divine Realm Gifts is not responsible or liable for any harm, loss or damage related to your access to or use of third-party websites, products, services or content.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
9.1 Divine Realm Gifts is hosted and powered by Shopify. Shopify provides the technology that allows us to offer the Services but does not assume responsibility for any aspect of your transactions with Divine Realm.
9.2 Any purchases you make are made directly with Divine Realm. Shopify is not responsible for:
the fulfilment of your order
errors in product descriptions
any injury, damage, or loss resulting from purchased products or services
9.3 By using our Services, you release Shopify and its affiliates from all claims, liabilities and damages arising from your purchases or transactions with Divine Realm Gifts.
SECTION 10 – PRIVACY POLICY
10.1 All personal information collected through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify’s Privacy Policy.
10.2 By using Divine Realm Gifts, you acknowledge that you have read and agree to these privacy policies.
10.3 Because the Services are hosted by Shopify, your data may be collected, processed and transferred by Shopify to provide and improve the Services. Information submitted may be shared with Shopify or third parties located outside the UK.
10.4 We recommend that you review the full privacy policies to understand how your personal information is handled.
SECTION 11 – FEEDBACK
11.1 By submitting feedback, suggestions, reviews, ideas, proposals, or other content (“Feedback”), you grant Divine Realm a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
11.2 You represent and warrant that:
you own or have all necessary rights to submit the Feedback
you have disclosed any compensation or incentives received for submitting the Feedback
your Feedback complies with these Terms of Service
11.3 We are not obligated to:
maintain any Feedback in confidence
pay compensation for your Feedback
respond to your Feedback
11.4 We may, at our discretion, monitor, edit or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable.
11.5 You agree that your Feedback will not violate any rights of third parties, contain viruses, malware or false information or otherwise disrupt the operation of the Services.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
12.1 Occasionally, information on Divine Realm Gifts may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.
12.2 We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after you have submitted your order.
12.3 All such corrections or updates will be made in accordance with UK consumer law, including the Consumer Rights Act 2015.
SECTION 13 – PROHIBITED USES
13.1 You may use Divine Realm Gifts for lawful purposes only. You may not:
use the Services for unlawful, malicious, or fraudulent purposes
violate any applicable UK or international laws
infringe intellectual property rights of Divine Realm or others
harass, threaten, abuse, defame or harm any person
transmit false, misleading or deceptive information
send spam, chain letters or unsolicited promotions
impersonate another person or entity
interfere with or disrupt the security or operation of the Services
13.2 You agree not to:
upload viruses or malicious code
copy, duplicate, sell, resell or exploit any part of the Services
collect or track personal information of others
spam, phish, pharm, pretext, spider, crawl or scrape content
circumvent security features
13.3 Violation of this Section may result in immediate suspension or termination of your account and access to the Services, without notice and you remain liable for any damages incurred.
SECTION 14 – TERMINATION
14.1 We may terminate or suspend your access to the Services, in whole or in part, at our sole discretion, without notice, for any reason, including if you violate these Terms.
14.2 You remain liable for all amounts due up to and including the date of termination.
14.3 The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions which by their nature should survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
15.1 All information, products and services provided through Divine Realm Gifts are provided "as is" and "as available".
15.2 Divine Realm makes no representations or warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title or non-infringement.
15.3 We do not guarantee that the Services will be uninterrupted, timely, secure or error-free.
15.4 Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not apply to you.
SECTION 16 – LIMITATION OF LIABILITY
16.1 To the fullest extent permitted by law, Divine Realm, its officers, directors, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates, shall not be liable for any direct, indirect, incidental, consequential, punitive, special or other damages, including lost profits, lost revenue, lost savings or loss of data, arising out of or in connection with your use of the Services or products purchased through the Services.
16.2 This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or other legal theory, even if we have been advised of the possibility of such damages.
SECTION 17 – INDEMNIFICATION
17.1 You agree to indemnify, defend and hold harmless Divine Realm, Shopify, and their affiliates, officers, directors, employees, agents, contractors, and licensors from any claims, losses, liabilities, damages, or expenses, including reasonable legal fees, arising out of or related to:
your breach of these Terms
your violation of any law or rights of a third party
your use of the Services
17.2 We will notify you of any claim for which indemnification is sought. You will cooperate in defending such claims, including providing relevant documents.
SECTION 18 – SEVERABILITY
18.1 If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be limited or removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
19.1 Failure by Divine Realm to enforce any part of these Terms does not constitute a waiver of that right.
19.2 These Terms, together with our Privacy Policy and other policies referenced herein, constitute the entire agreement between you and Divine Realm regarding the use of the Services, superseding all prior agreements, communications, or understandings, whether written or oral.
19.3 Any ambiguities in the interpretation of these Terms shall not be construed against Divine Realm.
SECTION 20 – ASSIGNMENT
20.1 You may not assign or transfer your rights or obligations under these Terms without prior written consent from Divine Realm. Any attempt to do so is void.
20.2 Divine Realm may assign or delegate these Terms or its rights and obligations without your consent.
SECTION 21 – GOVERNING LAW
21.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
21.2 You agree that any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 – HEADINGS
22.1 Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 – CHANGES TO TERMS OF SERVICE
23.1 Divine Realm may update, change, or replace any part of these Terms at our sole discretion.
23.2 Material changes will be notified in accordance with applicable law. Continued use of the Services after changes constitutes acceptance of the updated Terms.
23.3 It is your responsibility to review these Terms periodically.
SECTION 24 – CONTACT INFORMATION
24.1 Questions regarding these Terms may be sent to admin@divinerealmgifts.co.uk.
24.2 Our contact information is:
Divine Realm
Unit 76, New Broadway
Coalville, LE67 3XB
United Kingdom