All items placed before 2pm (Monday - Friday) will be dispatched on the same day at no extra cost. For orders placed after 2pm or on a weekend, all items will be picked and packed on the next working day. Please note that we will only receive your orders from the website after payment has been made. 

We currently only deliver to the UK at present.

We offer fully tracked delivery using Royal mail. This is a 48 hour service (from point of dispatch) for UK mainland and 72 hour service for Highlands, Ireland and Channel Islands. We partner directly with UK suppliers to offer you the best prices and unique products you won’t find in your local store. By shipping straight from the supplier, we reduce delivery times and lower our carbon footprint, keeping costs low and sustainability high.

UK MAINLAND Premium (fully tracked) Royal mail Tracked 48-Hours with Proof of Delivery Parcels Up to 1kg £3.99 (£4.79 including VAT) Parcels 1 - 15kg £4.99 (£5.99 including VAT)HIGHLANDS, ISLANDS, NORTHERN IRELAND Premium (fully tracked) Royal mail Tracked 72-Hours with Proof of Delivery Parcels Up to 1kg £6.99 (£8.38 including VAT)Parcels 1 - 15kg £7.99 (£9.59 including VAT) Due to the new VAT rules for importing into the EU which came into effect on the 1st July 2021, we have decided to only offer deliveries to addresses in England, Scotland, Wales, Highlands, Islands and Northern Ireland.

Delivery costs are calculated based on the total weight of your order. VAT is added to the shipping cost and is paid for by Divine Realm.

Free delivery is available for UK mainland orders over £45, including any discounts applied. Orders under £45 do not qualify. VAT on shipping for qualifying free delivery orders is covered by Divine Realm at our own cost. Free delivery is only available to UK mainland customers; Highlands, islands, Northern Ireland, or international orders are excluded.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by Royal Mail, customs processing, or events outside our control.

One discount code can be applied to your order at a time. Free delivery is automatically applied when your order is over £45 including the discount for UK Mainland purchases.

Free delivery over £45 excludes Highlands, Islands and Northern Ireland.

No discount can be used on Services or Gift cards. Please purchase these separately.

No, this is not something we currently offer.

Please note that we will only receive your orders from the website after payment has been made so if you have created the order but not yet paid for it then you can simply cancel the order and place another. If you have placed the order and paid for it then you will need to contact us as soon as possible. As our pickers respond as soon as an order is paid for and processed so there is a very small window of opportunity to make any changes. Please email admin@divinerealmgifts.co.uk or use the chat button or the contact form. We are open Monday - Friday from 8:30am - 5:00pm

Don't delay. As soon as an order is placed and payment is made, the order will be sent to be picked, packed and prepared for dispatch. We therefore request that any cancellations are made as quickly as possible and preferably on the same day that you place the order with us so we are able to cancel the process. Please send your request to admin@divinerealmgifts.co.uk or drop us a message via the chat button or use the contact form We are open Monday - Friday from 8:30am - 5:00pm. We regret that if an order has already been dispatched, we are unable to recall the package.

In the unfortunate event that an item has arrived damaged or is incorrect, you must contact us within four weeks from the dispatch date. To request a return please email admin@divinerealmgifts.co.uk and attach photos of the damaged product. After submitting this form we will review it and respond to you with further information.

In the unfortunate event that an item has arrived damaged or is incorrect, you must contact us within four weeks from the dispatch date. To request a return email admin@divinerealmgifts.co.uk with details and photos of the product. After submitting this form we will review it and respond to you with further information.

To contact us about an order not being received, email admin@divinerealmgifts.co.uk. We aim to respond to emails within 48 working hours of the email being submitted.

In the event that you would like to return an item after changing your mind, you must contact us within four weeks from the dispatch date. To request a return, email admin@divinerealmgifts.co.uk. After submitting this email we will review it and respond to you with further information.

No problem. We are on hand to help. Please email admin@divinerealmgifts.co.uk. We are open Monday - Friday from 8:30am - 5:00pm.